Reporting a Problem

This page explains how to report a problem with the theme or plugin in a way that makes it easier to investigate and fix.

To actually send the report, use the Contact form.

Before Sending Feedback

Confirm whether the issue affects the theme, the plugin, or both.
Check whether the problem happens consistently or only in a specific situation.
If possible, reproduce it on a staging site before reporting it.

What to Include

Versions

Always include the exact versions involved:

theme version,
plugin version,
WordPress version,
PHP version.

If you are not sure about the current theme and plugin releases, see Current Versions.

Evidence

Please include visual evidence whenever possible, in the form of screenshots or screen recordings.

Try to capture:

the full area where the problem happens,
the exact action that triggers it,
the final broken result.

Precise Scope

Describe exactly which parts are involved.

Useful examples:

The specific block name, such as Card Grid or Course Program Display.
The specific custom post type, such as News or Projects.
The exact Customizer section, such as Navigation Bar Options.
Whether the issue is in the editor, the front end, or the WordPress admin area.
The affected template or page type, such as homepage, archive, single post, or standard page

Reproduction Steps

List the shortest sequence of steps needed to reproduce the issue.

Good reproduction steps are:

specific
ordered
repeatable

Example:

Open the homepage in the block editor.

Edit the Home Spotlight block.

Save the page.

Reload the front end.

Notice that the secondary card image is missing.

Expected and Actual Result

Include both:

what you expected to happen
what actually happened instead

This helps separate a real bug from an unclear usage expectation.

Tips

Report one problem at a time when possible.
Use the exact names shown in the UI or in these docs.
If the issue appears only for a certain browser, device, or user role, say so explicitly.